Former customers of 9 years and never returning

We were customers at Paradise Pet Resort for 9+ years. We stopped going in May 2024 after my dog suffered severe chemical burns in his mouth and gums while boarding at this facility. The extent of his injuries only became apparent after he was seen at pet ER. My dog's condition was so bad he had to stay overnight and had to be on 5 medications, including codeine, to help with the pain.

The owner, has been indifferent and non-responsive to all communication throught this ordeal. The manager only keeps telling us they will relay to, but not a word from the owner. We were loyal customers who spent thousands of $ in almost a decade of patronizing this business. This recent ordeal cost us $3800 in vet bills and sleepless nights.

I gain nothing from posting this truthful and accurate account. My only hope is no one goes through what we did, which was to see our dog suffer needlessly. No one from Paradise Pet Resort noticed and no one called us to tell us anything was wrong while he was boarding. The owner is so cowardly and sends the manager to talk to us. There is zero compassion and accountability.

I will post photos taken by the vet showing the extent of the burns on my dog's tongue and gums.

One of the vet techs told me I should have known this was a bad facility given the rotating staff and large # of dogs compared to staff. Look at the videos yourself. I was in denial for long and failed to see the poor conditions at this facility. Don't let your dog experience what our little guy had to endure.

Jun. 28, 2024